• AFTERPAY AVAILABLE • FREE SHIPPING ON AU + NZ ORDERS OVER $300 AUD • $40 AUD FLAT RATE ON INTERNATIONAL SHIPPING •

International Shipping Policy

LOCATION SERVICES ESTIMATED DELIVERY COST $AUD ORDERS OVER                 $500 AUD TERMS & CONDITIONS
ASIA: China, Hong Kong, Indonesia, Japan, Malaysia, Philippines, Singapore, South Korea, Taiwan, Vietnam Standard International Shipping 6 -10 Business Days $40.00 Free Shipping   
*Does not apply to Exchanges or Store Credit Notes               
*Less $40.00 when item(s) are returned for a Store Credit Note (Including Item(s) Shipped For Free)
ASIA: China, Hong Kong, Indonesia, Japan, Malaysia, Philippines, Singapore, South Korea, Taiwan, Vietnam Express International        Shipping 2 - 5 Business Days $47.80   *Less $47.80 when item(s) are returned for a Store Credit Note 
OCEANIA: Cook Islands, Fiji, French Polynesia, Kiribati, Nauru, Niue, Papua New Guinea, Pitcairn, Samoa, Timor Leste, Tokelau, Tonga, Vanuatu, Wallis And Futuna Standard International Shipping 5 - 10 Business Days $40.00 Free Shipping
*Does not apply to Exchanges or Store Credit Notes                  
*Less $40.00 when item(s) are returned for a Store Credit Note (Including Item(s) Shipped For Free)
MIDDLE EAST: Bahrain, Kuwait, Oman, Qatar, Saudia Arabia, United Arab Emirates Standard International Shipping 6 - 10 Business Days $40.00 Free Shipping
*Does not apply to Exchanges or Store Credit Notes                  
*Less $40.00 when item(s) are returned for a Store Credit Note (Including Item(s) Shipped For Free)
MIDDLE EAST: Bahrain, Kuwait, Oman, Qatar, Saudia Arabia, United Arab Emirates Express International         Shipping 5 Business Days $72.05   *Less $72.05 when item(s) are returned for a Store Credit Note 
EUROPE: France, Germany, Italy, Netherlands, Norway, Spain, Sweden, Switzerland Standard International Shipping 6 - 10 Business Days $40.00 Free Shipping     
*Does not apply to Exchanges or Store Credit Notes             
*Less $40.00 when item(s) are returned for a Store Credit Note (Including Item(s) Shipped For Free)
EUROPE: France, Germany, Italy, Netherlands, Norway, Spain, Sweden, Switzerland Express International        Shipping 5 Business Days $56.55   *Less $56.55 when item(s) are returned for a Store Credit Note 
EUROPE: Albania, Armenia, Austria, Belarus, Belgium, Bosnia And Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, Georgia, Gibraltar, Greece, Greenland, Guadeloupe, Hungary, Iceland, Kosovo, Latvia, Liechtenstein, Litchuania, Luxemburg, Macedonia, Malta, Moldova, Montenegro, Poland, Portugal, Reunion, Romania, Russia, Serbia, Slovakia, Slovenia, Turkey, Ukraine Standard International Shipping 6 - 10 Business Days $40.00 Free Shipping
*Does not apply to Exchanges or Store Credit Notes                  
*Less $40.00 when item(s) are returned for a Store Credit Note (Including Item(s) Shipped For Free)
EUROPE: Albania, Armenia, Austria, Belarus, Belgium, Bosnia And Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, Georgia, Gibraltar, Greece, Greenland, Guadeloupe, Hungary, Iceland, Kosovo, Latvia, Liechtenstein, Litchuania, Luxemburg, Macedonia, Malta, Moldova, Montenegro, Poland, Portugal, Reunion, Romania, Russia, Serbia, Slovakia, Slovenia, Turkey, Ukraine Express International         Shipping 5 Business Days $72.05   *Less $72.05 when item(s) are returned for a Store Credit Note 
EUROPE: Ireland Standard International Shipping 6 - 10 Business Days $40.00 Free Shipping 
*Does not apply to Exchanges or Store Credit Notes                 
*Less $40.00 when item(s) are returned for a Store Credit Note (Including Item(s) Shipped For Free)
EUROPE: Ireland Express International         Shipping 5 Business Days $55.45   *Less $55.45 when item(s) are returned for a Store Credit Note 
UNITED KINGDOM: England, Scotland, Northern Island, Wales Standard International Shipping 6 - 10 Business Days $40.00 Free Shipping   
*Does not apply to Exchanges or Store Credit Notes               
*Less $40.00 when item(s) are returned for a Store Credit Note (Including Item(s) Shipped For Free)
UNITED KINGDOM: England, Scotland, Northern Island, Wales Express International         Shipping 5 Business Days $55.45   *Less $55.45 when item(s) are returned for a Store Credit Note 
NORTHERN AMERICA: United States, Canada Standard International Shipping 6 - 10 Business Days $40.00 Free Shipping   
*Does not apply to Exchanges or Store Credit Notes               
*Less $40.00 when item(s) are returned for a Store Credit Note (Including Item(s) Shipped For Free)
NORTHERN AMERICA:  United States, Canada Express International         Shipping 5 Business Days $51.25   *Less $51.25 when item(s) are returned for a Store Credit Note 
CENTRAL AMERICA: Anguilla, Antigua And Barbuda, Aruba, Bahamas, Barbados, Belize, Bermuda, British Virgin Islands, Cayman Islands, Costa Rica, Cuba, Curaçao, Dominica, Dominican Republic, El Salvador, Grenada, Guatemala, Haiti, Honduras, Jamaica, Martinique, Mexico, Montserrat, Nicaragua, Panama, Saint Kitts And Nevis, Saint Lucia, Saint Martin, Saint Pierre And Miquelon, Saint Vincent, Trinidad and Tobago, Turks and Caicos Islands, United States Minor Outlying Islands Standard International Shipping 6 - 10 Business Days $40.00 Free Shipping     
*Does not apply to Exchanges or Store Credit Notes             
*Less $40.00 when item(s) are returned for a Store Credit Note (Including Item(s) Shipped For Free)
CENTRAL AMERICA: Anguilla, Antigua And Barbuda, Aruba, Bahamas, Barbados, Belize, Bermuda, British Virgin Islands, Cayman Islands, Costa Rica, Cuba, Curaçao, Dominica, Dominican Republic, El Salvador, Grenada, Guatemala, Haiti, Honduras, Jamaica, Martinique, Mexico, Montserrat, Nicaragua, Panama, Saint Kitts And Nevis, Saint Lucia, Saint Martin, Saint Pierre And Miquelon, Saint Vincent, Trinidad and Tobago, Turks and Caicos Islands,  Express International         Shipping 5 Business Days $72.05   *Less $72.05 when item(s) are returned for a Store Credit Note
SOUTH AMERICA: Argentina, Bolivia, Bonaire (Sint Eustatius and Saba), Brazil, Chili, Colombia, Ecuador, Falkland Islands (Malvinas), French Guiana, Guyana, Paraguay, Peru, Suriname, Uruguay, Venezuela Standard International Shipping 6 - 10 Business Days $40.00 Free Shipping                   *Less $40.00 when item(s) are returned for a Store Credit Note (Including Item(s) Shipped For Free)
SOUTH AMERICA: Argentina, Bolivia, Bonaire (Sint Eustatius and Saba), Brazil, Chili, Colombia, Ecuador, Falkland Islands (Malvinas), French Guiana, Guyana, Paraguay, Peru, Suriname, Uruguay, Venezuela Express International         Shipping 5 Business Days $72.05   *Less $72.05 when item(s) are returned for a Store Credit Note 
AFRICA: Algeria, Angola, Benin, Botswana, Burkina Faso, Burundi, Cape Verde, Central African Republic, Chad, Comoros, Republic Of Congo, The Democratic Republic Of Congo, Côte d'Ivoire, Djibouti, Egypt, Equatorial Guinea, Eritrea, Ethiopia, Gabon, Gambia, Ghana, Guinea, Guinea Bissau, Kenya, Lesotho, Liberia, Madagascar, Malawi, Mali, Mauritania, Mauritius, Morocco, Mozambique, Namibia, Niger, Nigeria, Republic Of Cameroon, Rwana, Saint Helena (Ascension And Tristan Da Cunha), Sao Tome And Principe, Senegal, Seychelles, Sierra Leone, South Africa, South Sudan, Sudan, Swaziland, United Republic Of Tanzania, Togo, Tunisia, Uganda, Zambia, Zimbabwe Standard International Shipping 6 - 14 Business Days $40.00 Free Shipping      
*Does not apply to Exchanges or Store Credit Notes            
*Less $40.00 when item(s) are returned for a Store Credit Note (Including Item(s) Shipped For Free)
AFRICA: Algeria, Angola, Benin, Botswana, Burkina Faso, Burundi, Cape Verde, Central African Republic, Chad, Comoros, Republic Of Congo, The Democratic Republic Of Congo, Côte d'Ivoire, Djibouti, Egypt, Equatorial Guinea, Eritrea, Ethiopia, Gabon, Gambia, Ghana, Guinea, Guinea Bissau, Kenya, Lesotho, Liberia, Madagascar, Malawi, Mali, Mauritania, Mauritius, Morocco, Mozambique, Namibia, Niger, Nigeria, Republic Of Cameroon, Rwana, Saint Helena (Ascension And Tristan Da Cunha), Sao Tome And Principe, Senegal, Seychelles, Sierra Leone, South Africa, South Sudan, Sudan, Swaziland, United Republic Of Tanzania, Togo, Tunisia, Uganda, Zambia, Zimbabwe Express International         Shipping 4 - 6 Business Days $72.05   *Less $72.05 when item(s) are returned for a Store Credit Note
 

L O D G E M E N T

All orders must be made by 3:00 pm AEST for them to be shipped same day. For orders placed on Saturdays and Sundays, your order will be lodged the following business day.

 

A U S T R A L I A   P O S T

Our carrier is Australia Post, Australia's largest and most reliable postage service.

When your item(s) have been shipped, you can track your item(s) here and sign up for updates via your mobile phone: auspost.com.au/mypost/track

 

E N V I R O M E N T A L   I M P A C T  

At Joslin we are very passionate and conscious about reducing the footprint we leave on this planet. 

P L A S T I C 

We are currently working towards 100% compostable carrier bags for all shipments to our customers, worldwide. In the meantime, please join the movement and take your soft-plastics to your local Supermarket or Council where they have bins for soft plastic recycling. This way we can all help reduce plastic in landfill and create awareness.  

P A P E R  

Our packaging is simple, we use 100% recycled plain tissue paper to wrap your garments, 100% recycled card for our branding and 100% recycled paper to print your tax invoice. Beautiful branded packaging is one thing, but do we really think about the cost it has on our planet?

 

P R E - O R D E R 

Shipping dates are located clearly at the top of each product description. We always aim to have your pre-ordered item(s) shipped to you as soon as they land in our ware-house, as we prepare all paperwork in advance when you place your order.

Please note that from time to time, shipping dates, due to circumstances out of our control, may not always be accurate. This is due to disruptions, irregularities and/or clearance waiting times with our freight service(s). These circumstances are out of our control. If you need further assistance, please contact us here.

 

P U B L I C   H O L I D A Y S   2 0 1 9 

We ship all our orders via Australia Post. Thus our shipping dates are affected by both Australian National Public Holidays and Victorian (State) Public Holidays. These dates are determined by the Australian Government and/or/at the jurisdiction of Australia Post. Thus shipping dates surrounding public holidays are out of our control, orders will be shipped the following business day of the below dates:

  • Tuesday 1st January:  New Year's Day
  • Monday 28th January: Saturday the 26th of January is Australia Day, which falls on a Saturday, the following Monday is reserved for this public holiday
  • Monday 11th March: Labour Day
  • Friday 19th April: Good Friday
  • Saturday 20th April: Saturday before Easter Sunday, the following Monday is reserved for this public holiday
  • Sunday 20th April: Saturday before Easter Sunday, the following Tuesday is reserved for this public holiday
  • Monday 21st April: Easter Monday, the following Wednesday is reserved for this public holiday
  • Thursday 25th April: Anzac Day
  • Monday 10th June: Queen's Birthday
  • Tuesday 5th November: Melbourne Cup. A public holiday across all of Victoria only. Orders placed outside of Victoria/Australia will not have orders shipped on this day.
  • Wednesday 25th December: Christmas Day
  • Thursday 26th December: Boxing Day

 

T E R M S   +   C O N D I T I O N S

Joslin Studio Pty Ltd will not take responsibility for any duties or taxes which may be applied by customs in your given location. Responsibility for incorrect address is at the customer's expense. We aim to delivery within the time as indicated above, at the time of your order, but we cannot guarantee an exact date due to circumstances with Australia Post that are out of our control. You are required to sign for the delivery of your item. You agree to inspect the product for any obvious faults, defects or damage before you sign for delivery. You must take care when opening the product so as not to damage it, particular if wearing sharp jewellery or opening the parcel using sharp instruments.