FREE DOMESTIC SHIPPING ON ALL AU ORDERS OVER $300 | AFTERPAY AVAILABLE

AUSTRALIAN + NEW ZEALAND SHIPPING POLICY

 

LOCATION

SERVICES

ESTIMATED DELIVERY

COST $AUD

ORDERS OVER  $300 AUD

TERMS & CONDITIONS

Australia (Metro)

Express Shipping With Signature On Delivery

1 - 3 Business Days  1 - 5 Business Days During Sale Periods

$16.80

 

Signature Required On Delivery. Monday to Friday only. Must be ordered before 3:00 pm AEST. Metro areas only. We do not recommend this for pre-order, please see below*

Australia (Metro)

Express Shipping

1 - 3 Business Days

$13.85

Free Shipping *Does not apply to Store Credit Notes

Same day lodgement does not guarantee next day delivery. Australia Express Post falls within the Express Post Network. Estimated delivery times are determined by Joslin Studio Pty Ltd, not Australia Post Express Shipping.

Australia (Rural)

Express Shipping

2 - 5 Business Days

$13.85

Free Shipping

*Does not apply to Store Credit Notes

Less $13.85 when item(s) are returned for a Store Credit Note or Exchange (Including Item(s) Shipped For Free)

Estimated delivery times are determined by Joslin Studio Pty Ltd, not Australia Post Express Shipping.

New Zealand

Standard International Shipping

6 - 10 Business Days

$26.75

Free Shipping

*Does not apply to Store Credit Notes

Less $26.75 when item(s) are returned for a Store Credit Note (Including Item(s) Shipped For Free)

New Zealand

Express International Shipping

2 - 6 Business Days

$37.15

 

Less $37.15 when item(s) are returned for a Store Credit Note

Estimated delivery times are determined by Joslin Studio Pty Ltd, not Australia Post.

 

L O D G E M E N T

All orders must be made by 3:00 pm AEST for them to be shipped same day. For orders placed on Saturdays and Sundays, your order will be lodged the following business day. 

We lodge our orders at an Australia Post Business Hub which provides extended hours for parcel lodgings to 6:00 pm AEST. Joslin Studio Pty Ltd will not be held responsibility for delays on orders if we have lodged our shipments with Australia Post between 3:00 pm and 6:00 pm AEST to an Australian Post Business Hub same day to your order.

From time to time, our lodgements may be distributed to different Australia Post Offices, LPOs or picked up by an Australia Post or Star Track Courier. Pick up times with Australia Post are at the discretion of each individual Post Office or Courier, and Joslin Studio Pty Ltd will not be held responsible if estimated delivery fall out of the quoted time frames above.

We always endeavour to provide the best shipment times possible - however from time to time issues may occur with Australia Post and we cannot be held responsible. All items purchased as sale or discounted incur a further lodgement extension of 3 Business Days.

If your item is required for a specific event, we recommend purchasing your chosen garment at least 5 Business Days before your specific event.

A U S T A L I A   P O S T   B U S I N E S S   H U B 

https://auspost.com.au/business/business-admin/visit-a-business-hub

 

A U S T R A L I A

Our carrier is Australia Post. We ship all orders via Express Post. We provide free express shipping on all orders over $300.00 AUD. We charge a $13.85 AUD for express shipping on all orders under $300.00 AUD. Pre Order delivery dates are mentioned in each product description, however please note that from time to time these dates are not guaranteed due to circumstances out of our control with Australia Post.

From time to time, Australia Post may delay the above estimated delivery dates due to circumstances out of our control, and at times, their control. For this, Joslin Studio Pty Ltd will not be held responsible.

 

A U S T R A L I A   P O S T   N E X T   D A Y   D E L I V E R Y 

* We personally deliver your parcel to our local post office to ensure next business day delivery for your important occasion! Someone must be available for collection and someone must sign on delivery. The national Express Post next business day delivery network operates between all capital cities (except Darwin) and some major centres. 

 

* Please note that due to circumstances out of our control, we do not recommend purchasing Next Day Delivery with Australia Post for pre-order items. Shipment dates are noted clearly at the top of all product descriptions for all pre-order styles, and the selection and purchase of shipment options are at the discretion of each individual customer and Joslin Studio Ltd Pty will not be held responsible. 

 

N E W   Z E A L A N D

Our carrier is Australia Post. 

When your item(s) have been shipped, you can track your item(s) here and sign up for updates via your mobile phone: auspost.com.au/mypost/track

 

S A L E   

During sale periods or for purchases of sale items, or for items purchased using a discount code, Joslin experiences a high volume of orders and require extra time to process all orders. Joslin endeavours to process orders as quickly as possible, however please kindly note your order will be delivered between 1 to 5 business days for all SALE ITEMS. Discounted items and/or items purchase for 'Sale' or using a 'Discount Code' are considered as SALE under this shipping policy.

 

E N V I R O M E N T A L   I M P A C T 

At Joslin we are very passionate and conscious about reducing the footprint we leave on this planet.

P L A S T I C 

We are currently working towards 100% compostable carrier bags for all shipments to our customers, worldwide. In the meantime, please join the movement and take your soft-plastics to your local Coles or Woolworths Supermarket where they have bins for soft plastic recycling. This way we can all help reduce plastic in landfill and create awareness. For further information visit recyclingnearyou.com

P A P E R  

Our packaging is simple, we use 100% recycled plain tissue paper to wrap your garments, 100% recycled card for our branding and 100% recycled paper to print your tax invoice. Beautiful branded packaging is one thing, but do we really think about the cost it has on our planet?

 

P R E - O R D E R 

Shipping dates are located clearly at the top of each product description. We always aim to have your pre-ordered item(s) shipped to you as soon as they land in our ware-house, as we prepare all paperwork in advance when you place your order.

Please note that from time to time, shipping dates, due to circumstances out of our control, may not always be accurate. This is due to disruptions, irregularities and/or clearance waiting times with our freight service(s). These circumstances are out of our control. If you need further assistance, please contact us here. 

*We do not recommend to purchase guaranteed next day shipping or international express for Pre-order items. This is at the discretion of the customer and Joslin Studio Ltd Pty will not be held responsible.

 

P U B L I C   H O L I D A Y S   2 0 1 9 

We ship all our orders via Australia Post. Thus our shipping dates are affected by both Australian National Public Holidays and Victorian (State) Public Holidays. These dates are determined by the Australian Government and/or/at the jurisdiction of Australia Post. Thus shipping dates surrounding public holidays are out of our control, orders will be shipped the following business day of the below dates:

  • Tuesday 1st January:  New Year's Day

  • Monday 28th January: Saturday the 26th of January is Australia Day, which falls on a Saturday, the following Monday is reserved for this public holiday

  • Monday 11th March: Labour Day

  • Friday 19th April: Good Friday

  • Saturday 20th April: Saturday before Easter Sunday, the following Monday is reserved for this public holiday

  • Sunday 20th April: Saturday before Easter Sunday, the following Tuesday is reserved for this public holiday

  • Monday 21st April: Easter Monday, the following Wednesday is reserved for this public holiday

  • Thursday 25th April: Anzac Day

  • Monday 10th June: Queen's Birthday

  • Tuesday 5th November: Melbourne Cup. A public holiday across all of Victoria only. Orders placed outside of Victoria will not have orders shipped on this day.

  • Wednesday 25th December: Christmas Day

  • Thursday 26th December: Boxing Day

 

T E R M S   &   C O N D I T I O N S

Responsibility for incorrect address is at the customer's expense. We aim to delivery within the time as indicated above, at the time of your order, but we cannot guarantee this for circumstances out of our control with Australia Post. You are required to sign for the delivery of your item. You agree to inspect the Product for any obvious faults, defects or damage before you sign for delivery. You must take care when opening the Product so as not to damage it, particular if wearing sharp jewellery or opening the parcel using sharp instruments.  

For NZ Orders, Joslin Studio Pty Ltd will not take responsibility for any duties or taxes which may be applied by customs.

The above delivery times are provided as ESTIMATED. Under no circumstances are these delivery times guaranteed.

In the rare occurrence your parcel does not arrive on time due to a delay with our Shipping Carrier Australia Post, or your item is delivered to the incorrect address, or your item is stolen from your property; Joslin will endeavour to assist wherever possible, however Joslin holds no financial responsibility for this item. Joslin highly recommends purchasing 'Signature On Delivery' to secure the safe delivery of your order.