Website Terms & Conditions.

© Joslin Studio Pty Ltd 2021. All rights reserved. 

Discount Codes. 

Discount codes are solely at the discretion of Joslin Studio Pty Ltd. Strictly one discount code can only be used at any one time. Discount codes cannot be used in conjunction with other discount codes. Discount codes can only be applied at checkout. If you have a CREDIT NOTE and wish to use it in conjunction with a discount code, please contact customercare@joslinstudio.com to receive assistance.
 

Welcome Discount Code. 

From time to time, Joslin Studio Pty Ltd may offer a subscribers or sign up discount. This remains solely at the discretion of Joslin Studio Pty Ltd. You must subscribe and become a 'Subscriber' to our Marketing Emails to receive a discount code via email. Our 15% Discount Code is applied to your first order (or your next order if you didn't subscribe until checkout). You must subscribe via our home page pop up button to receive a Discount Code via email and then proceeded to purchase your first piece and apply the Discount Code at Checkout. Joslin Studio Pty Ltd does not hold any responsibility for the discount not being applied if these steps are not actioned first. It is the customer's full responsibility to follow these steps first to receive your 15% Discount Code. Discount Codes cannot be used in conjunction with sale products, unless otherwise authorised by Joslin Studio Pty Ltd. Discount Codes can only be redeemed on Full Priced items, unless otherwise authorised by Joslin Studio Pty Ltd through Joslin Customer Care. Discount Codes can not be used in conjunction with any other offer.
 

Pricing.

All pricing displayed on the Joslin Australian Website is in $AUD and are inclusive of Goods and Services Tax (GST). Joslin Studio Pty Ltd reserves the right to change pricing, product availability and descriptions at any time. Joslin Studio Pty Ltd reserves the right to adjust, add or terminate terms of any special offers, sales period and sales stock at any time.
 

Sales & Promotions.

Items sold as 'FINAL SALE' are not eligible for return, including for exchange or store credit, unless deemed faulty where we comply with Australian Consumer Law. Please read our full Returns Policy here. Should you purchase an item on sale, which then goes on to be further discounted in the 7 days following your order being placed, we will honour a store credit note for the difference between price paid and new sale price. If you are eligible, please contact our customer care team here to request a credit note. Please note that credit notes cannot be used in conjunction with any other promotional or discount code or other store credit notes.
 

Governing Law & Jurisdiction. 

These terms of service, and, terms and conditions, are to be construed in accordance with the laws of Victoria, Australia, and, in the event of any dispute or claim associated with these terms of service, that dispute or claim shall be subject to the exclusive jurisdiction of Victoria, Australia.
 

Consumer Law.

CHANGE OF MIND ON PURCHASE 
In accordance with Victorian (Australian) Consumer Law, we are not required to offer you a refund for returns due to sizing, fit or change of mind. Consumer guarantees do not apply if you receive what you asked for but later change your mind, find the same item somewhere else for a cheaper price or decide you no longer want or need what you have purchased. If you return a sale item that is eligible for return to us for any reason other than a genuine manufacturing fault, we will issue you with a Store Credit Note for the value of the item that you return. For further information, visit consumer.vic.gov.au
 
MANUFACTURING FAULT 
We aim to provide the highest quality garments and customer care, but from time to time something may go wrong. In accordance with Australian Consumer Law, we reserved the right to repair a minor fault or minor problem (i.e a resend, replace or re-sew a button that has fallen off). In this case all extra costs involved to the customer will be refunded with proof of receipt, or, be paid for by Joslin Studio Pty Ltd. In the case of genuine manufacturing fault (i.e broken zipper, snapped waistband elastic), we will refund all costs incurred to your original method of payment. In accordance with Australian Consumer Law, consumers must give the supplier the chance to fix the problem. It is at the discretion of Joslin Studio Pty Ltd to:
- provide a replacement that is identical, or of similar value
- repair the product within a reasonable time, or
- give a refund.
The consumer’s rights to a remedy apply to the replacement product in the same way as the original product. 
Please note a manufacturing fault does not include general wear and tear, the garment's care instructions not being strictly followed, or, marks left from false tan, grease, oil, food, drink, make up, ink, dirt, dust or marks of a similar nature. 
REFUNDS
When a refund is provided due to a manufacturing fault, we will refund all costs incurred, strictly, to your original method of payment used with our website software. 
NATURAL FABRICATIONS
Due to the characteristics of these natural fibres, it is usual for certain inherent irregularities or natural raw flecks to occur within the cloth and for creasing to appear when worn. Returns for exchange or credit note, or complaints regarding a 'manufacturing fault' will not be accepted.
  

Intellectual Property.  

The intellectual property rights in all software and content made available to you on or through this website remain the property of Joslin Studio Pty Ltd and its related bodies corporate or its licensors and are protected by copyright laws and treaties around the world. All such rights are reserved by Joslin Studio Pty Ltd and its licensors. You may store, print and display the content supplied solely for your own personal use. You are not permitted to publish, manipulate, duplicate, copy, sell, distribute or otherwise reproduce or exploit, in any format, any of the content or copies of the content supplied to you or which appears on this website nor may you use any such content in connection with any business or commercial enterprise.
 

Disclaimer of Liability. 

The material displayed on this Website is provided without any guarantees, conditions or warranties as to its accuracy. Unless expressly stated to the contrary to the fullest extent permitted by law Joslin Studio Pty Ltd and its suppliers, content providers and advertisers hereby expressly exclude all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity and shall not be liable for any damages whatsoever, including but without limitation any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profits, data or other intangibles, damage to goodwill or reputation, or the cost of procurement of substitute goods and services, arising out of or related to the use, inability to use, performance or failures of this website and any materials posted thereon, irrespective of whether such damages were foreseeable or arise in contract, tort, equity, restitution, by statute, at common law or otherwise. This does not affect Joslin Studio Pty Ltd's liability for death or personal injury arising from its negligence, nor for fraudulent misrepresentation, or any other liability which cannot be excluded or limited under applicable law.
 

Linking To This Website.

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. You must not establish a link from any website that is not owned by you. This website must not be framed on any other site, nor may you create a link to any part of this website other than the home page. We reserve the right to withdraw linking permission without notice.
 

Indemnity.

You agree to indemnify, defend and hold harmless Joslin Studio Pty Ltd, its directors, officers, employees, consultants, agents, stockists and affiliates, from any and all third-party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from your use of this website or your breach of these terms of service.

Variation. 

Joslin Studio Pty Ltd shall have the right in its absolute discretion at any time and without notice to amend, remove or vary the services and/or any page of this website.

Complaints.

We operate a complaints handling procedure which we will use to try to resolve disputes when they first arise: please let our customer care team know if you have any complaints or comments by emailing us here.
 

Waiver. 

If you breach these conditions, failure by us to take action will not constitute a waiver of our rights and remedies arising from that breach and we reserve our entitlement to enforce our rights and remedies in relation to that breach or any other situation where you commit a breach of these terms of service. Any waiver of any provision of the terms of service will be effective only if it is in writing and executed by Joslin Studio Pty Ltd.
 

Entire Agreement. 

The above terms of service constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and Joslin Studio Pty Ltd.
 

Customers & Subscribers. 

Subscribers are determined by Joslin Studio Pty Ltd as those that subscribe to our Mailing List to receive our marketing emails via providing their email through our Subscribe Pop Up on our homepage and accepting the terms and conditions.  Customers are determined by Joslin Studio Pty Ltd as those that purchase goods from our website and complete checkout, without subscribing to our Marketing Emails via providing their email through our Subscribe Pop Up on our homepage and accepting the terms and conditions. Customers that provide their email only to receive their Order Confirmation & Tax Invoice do not receive marketing emails. 
  

Hire & Rental Businesses. 

By purchasing product from this website, you agree that you will not hire or rent your purchased garment(s) without written permission, consent and/or authorisation from Joslin Studio Pty Ltd. Joslin Studio Pty Ltd has not authorised any designs, garments or products to be sold, hired or rented out by any other business or entity within Australia or The World, other than Joslin Studio Pty Ltd or stockists authorised by Joslin Studio Pty Ltd within Australia or overseas. Joslin Studio Pty Ltd's authorised stockists can be viewed here. Any customers found to have sold Joslin Studio Pty Ltd product to a hire or rental business, or, any customers found to have directly purchased Joslin Studio Pty Ltd product from www.joslinstudio.com or an authorised stockist to sell through their own hire or rental business or entity will be immediately blocked from recurring purchases, indefinitely. Joslin Studio Pty Ltd reserves the right to refuse a sale and/or refund the customer before shipment if suspected of being from a hiring boutique. Customers found by any means to have directly purchased from www.joslinstudio.com or an authorised stockist  and resold to, or, via a hire or rental business or entity, may receive further legal enquiry from Joslin Studio Pty Ltd, further legal enquiry from our authorised stockists or other bodies as authorised by Joslin Studio Pty Ltd or other bodies as authorised by our authorised stockists. Please note that all customers' information (if the customer is suspected of owning a hire store and is refused sale after the order has been placed) will be kept confidential and private, and, this will be respected by Joslin Studio Pty Ltd in all circumstances. Our regular Returns Policy does not apply for dress hire businesses, hiring boutiques or similar rental businesses. Any such businesses placing orders agree that they waive their right to return, credit, refund, exchange, repair or remedy in any circumstance, including faulty or manufacturing.
 

Win a $600 Joslin Studio Gift Voucher Promotion.

  • The promoter of this promotion is Joslin Studio Pty Ltd (ABN 42 624 810 411) of 11 Inez Avenue, Ringwood VIC 3134, Australia.
  • Competition commences Tuesday 24th August, 2021 and ends Tuesday August 31st, 2021 at 12pm AEST.
  • This competition is worldwide.
  • This competition is in no way sponsored, endorsed, or affiliated with Instagram.
  • This competition is a game of chance.
  • There will be one winner.
  • The promoter reserves the right to amend the terms and conditions of the promotion without notice. 

ENTRY DETAILS

  • Entry via the competition posted on the @joslin_studio Instagram account on Tuesday 24th August 2021.

To enter, entrants must;

    • ‘Like’ the post.
    • ‘Tag’ another Instagram account in the comments section of the post,
    • ‘Follow’ the @joslin_studio Instagram account.
  • All three requirements must be met at time of draw for entry to be deemed valid.
  • Multiple entries permitted per person.
  • Joslin Studio reserves the right to verify the validity of entries and to disqualify any entrant that is not deemed eligible, as permitted by law.
  • Personal Information will be used only for the purpose of conducting this competition. View the promoters Privacy Policy here.

PRIZE DETAILS

  • Winner will be selected at random, using an automated selection tool at 12pm AEST on Tuesday August 31st, 2021.
  • The Winner will be informed via Instagram Direct Message on August 31st 2021 at 5pm AEST. The winner must respond to provide an email address to receive their prize.
  • The Winner will be publicly announced on @joslin_studio Instagram Stories on August 31st 2021 at 5pm AEST.
  • The Prize, a Joslin Studio Gift Voucher will be sent electronically via email, to the value of $600 AUD.
  • The Gift Voucher will be valid for 2 years from date of issue.
  • If the winner does not claim their prize within 7 days, the prize will be forfeited, and a re-draw will occur.
  • The prize is not transferable and cannot be redeemed for cash.