C U S T O M E R C A R E + G E N E R A L E N Q U I R I E S
Need more help? Contact us using the below form.
If your enquiryis regarding an ORDER, please provide us with your ORDER NUMBER and the NAME, COLOUR and SIZE of the item(s) you purchased using the below form:
Sizing varies based upon the silhouette, fabrication and styling of each garment. Please always keep in mind the individual style of each design, how it is designed to be worn, including information provided in the product descriptions. If you are unsure, please email us here.
S I Z I N G C O N V E R S I O N
Are you shopping internationally or are you used to another method of sizing? Please use the below chart to determine your correct size.
H O W T O M E A S U R E Y O U R S E L F C O R R E C T L Y
When measuring yourself it is important to stand upstraight, comfortably, and to not 'suck in'. Remember to keep your tape-measure level with the floor.
S H O U L D E R B R E A D T H
You need to find the ball of your shoulder, which is just before the curve of your shoulder. Using your tape-measure, place the start of your tape-measure at the ball of one of your shoulders and pull it across your upper back (below your neck) and place in the same place on your other shoulder. Make sure this is taught and level with the floor.
B U S T C I R C U M F E R E N C E
This point of measure is approximately 27.5 cm from your high shoulder point, or simply the fullest part of your chest. To measure your bust circumference, pull the tape-measure around your body, holding flat against your back, and pull taught around yourself until it meets in the front at your true bust point.
U N D E R B U S T C I R C U M F E R E N C E
This point of measure is where the bottom edge of your bra band sits, under your breast. To measure your under-bust circumference, pull the tape-measure around your body, holding flat against your back, and pull taught around yourself until it meets in the front at your true under-bust point.
W A I S T C I R C U M F E R E N C E
This point of measure is approximately 42 cm from your high shoulder point, or simply the narrowest part of your figure. To measure your waist circumference, pull the tape-measure around your body, holding against your back, and pull taught around yourself until it meets in the front at your true waist point.
H I G H H I P C I R C U M F E R E N C E
This point of measure is approximately 52 cm from your high shoulder/side neck point, straight down, or, approximately 10 cm below your waist point. To measure your high-hip circumference, pull the tape-measure around your body, holding against your back, and pull taught around yourself until it meets in the front at your true high-hip point.
L O W H I P C I R C U M F E R E N C E
This point of measure is approximately 62 cm from your high shoulder/side neck point, straight down, or, approximately 20 cm below your waist point. To measure your high-hip circumference, pull the tape-measure around your body, holding against your back, and pull taught around yourself until it meets in the front at your true low-hip point.
T H I G H C I R C U M F E R E N C E
This point of measure is approximately 2.5 cm below your inner-crotch point.To measure your thigh circumference, pull the measuring tape around your thigh, holding flat against your leg, then pull taught against your thigh until it meets in the centre of your top leg at your true thigh point.
B I C E P C I R C U M F E R E N C E
This point of measure is approximately 2.5 cm below your inner arm-pit point. To measure your bicep circumference, pull the measuring tape around your upper arm, holding flat against your arm, then pull taught against your bicep until it meets in the centre of your true bicep point.
O V E R S I Z E D G A R M E N T S
It is assumed that it is ok to go down a size in oversized garments. Please keep in mind that the neckline and arm-hole of all our oversized garments are still true to size. It is of course at your own discretion, but we recommend to purchase your true size to achieve the desired look of the design.
S I Z E C H A R T - C M
Please determine your size using the below chart. This size chart is based on your body, without clothing. The below measurements are in centimetres (cm), if you use inches, please see below.
All our designs are created using metric standards (centimetres).
Under Bust Circumference
High Hip Circumference
Low Hip Circumference
37.3 - 37.9
80 - 82.5
69.5 - 72
63 - 65.5
78.5 - 81
89 - 91.5
28.8 - 29.4
15.1 - 15.7
52.5 - 54
34.5 - 35.5
33.4 - 34.2
19.8 - 20.4
S I Z E C H A R T - I N C H E S
Please determine your size using the below chart. This size chart is based on your body, without clothing. The below measurements are in inches.
Under Bust Circumference
High Hip Circumference
Low Hip Circumference
14.6 - 14.9
31.5 - 32.5
27.4 - 28.3
24.8 - 25.6
30.9 - 31.9
35 - 36
11.3 - 11.6
5.9 - 6.2
20.6 - 21.3
13.6 - 13.8
13.2 - 13.5
7.8 - 8
C O V I D – 1 9 U P D A T E
We wanted to let you know that Joslin is still operational and shipping orders daily. We have also implemented increased social distancing and additional hygiene methods at our warehouse on the advice of Worksafe and the Victorian Department of Health (Australia). Many of our staff are working from home for this reason, as the health and safety of our staff and our customers remains our number one priority.
S H I P P I N G U P D A T E | A U S T R A L I A
All Australian orders are currently being shipped via Australia Post. Please note, due to the impact of COVID-19, flight disruptions and cancellations are impacting all inbound and outbound parcels. Our postal providers have advised to allow for up to 7 business days in addition to our standard delivery times.
S H I P P I N G U P D A T E | N E W Z E A L A N D
+ I N T E R N A T I O N A L
All New Zealand and International orders are currently being shipped via DHL. Please note, due to the impact of COVID-19, flight disruptions and cancellations are impacting all inbound and outbound parcels. Our postal providers have advised to allow for an additional 5-10 business days for delivery. Joslin apologises for any potential delays or inconvenience.
P R O C E S S I N G T I M E
Full Price Orders placed before 10 am AEST Monday – Friday will be shipped same day. Orders placed from 10am onwards will be shipped the next business day.
Please note that once your order is on its way, we are unable to change the shipping address.
If you have any additional requests or queries regarding your shipment, we request this is asked before committing to purchase to ensure customer satisfactory with the shipment and delivery of your order, as we are not always available to support every request post purchase.
Joslin Studio Pty Ltd will not be held responsible if your item does not arrive in your preferred timeframe, but arrives in time abided by our Shipping Policy below:
E X P R E S S S H I P P I N G | M E T R O | A U S T R A L I A
Australia Post Express FREE for orders over $100AUD $10 Shipping Fee for orders under $100AUD Delivery in 1 - 3 business days from shipment
E X P R E S S S H I P P I N G | R U R A L | A U S T R A L I A
Australia Post Express FREE for orders over $100AUD $10 Shipping Fee for orders under $100AUD Delivery in 2 - 3 business days from shipment
S H I P P I N G | N E W Z E A L A N D
DHL FREE for orders over $100AUD $10 Shipping Fee for orders under $100AUD Delivery in 3 - 5 business days from shipment
S H I P P I N G | I N T E R N A T I O N AL
DHL FREE for orders over $100AUD Shipping Costs calculated at checkout for orders under $100AUD Delivery timeframe calculated at checkout
D E L I V E R Y T I M E S
A U S T R A L I A | 1 - 3 Business Days N E W Z E A L A N D | 3 - 5 Business Days U S A + C A N A D A | 7 - 21 Business Days U N I T E D K I N G D O M | 5 - 9 Business Days C H I N A + H O N G K O N G | 5 - 9 Business Days S I N G A P O R E | 5 - 9 Business Days U A E | 9 - 14 Business Days S A U D I A R A B I A | 9 - 14 Business Days
All other countries calculated at checkout.
S A L E I T E M S P R O C E S S I N G T I M E
For sale items, discounted items or sales periods, please allow an additional 1 - 5 business days for your order to be processed and shipped.
We are experiencing a high volume of orders, and orders will be lodged and shipped in order of date, time and order placement.
W A R E H O U S E + A R C H I V E S A L E S
Please note that items purchased in our Warehouse Sale will be shipped via Australia Post Standard Post. Please allow an additional 1- 3 days to receive your order.
S H I P P I N G P R O V I D E R S
We lodge our orders via Australia Post Express and DHL, this is dependent or your order size and/or shipping location. Please check your order status to determine your courier and tracking information.
Please note that shipping time frames are stipulated by the Shipping Provider Company and out of the control of Joslin Studio Pty Ltd.
R E T U R N S S H I P P I N G
For all returns to the Joslin Online Warehouse, customers must pay the cost of postage/freight in all circumstances.
Any customers who return faulty items will have their returns shipping cost refunded.
For further information regarding our returns policy, please view here.
Please take care when sending items back to us, as items lost in the post are your responsibility and we cannot offer exchanges or credit notes on lost parcels. We always recommend using a registered post with a tracking number to avoid missing parcels.
L O S T O R M I S S I N G P A R C E L S
Joslin Studio Pty Ltd cannot take responsibility for any parcels that have gone missing, been stolen, or been delivered incorrectly. Unfortunately, once the parcel has left our business' warehouse it is the responsibility of AUSTRALIA POST, STARTRACK and/or DHL and any further disputes must be settled with them.
As the sender, upon your request, we can contact the Shipping Provider on your behalf to lodge an investigation. However as the outcome is stipulated by the Shipping Provider and not Joslin Studio Pty Ltd, we cannot change or be held liable for the result of the investigation and/or the missing parcel.
E N V I R O M E N T A L I M P A C T
At Joslin we are very passionate and conscious about reducing the footprint we leave on this planet.
P L A S T I C
We are currently working towards 100% compostable carrier bags for all shipments to our customers, worldwide. In the meantime, please join the movement and take your soft-plastics to your local Coles or Woolworths Supermarket where they have bins for soft plastic recycling. This way we can all help reduce plastic in landfill and create awareness. For further information visit recyclingnearyou.com
P A P E R
Our packaging is simple, we use 100% recycled plain tissue paper to wrap your garments, 100% recycled card for our branding and 100% recycled paper to print your tax invoice.
P R E - O R D E R
Shipping dates are located clearly at the top of each product description. We always aim to have your pre-ordered item(s) shipped to you as soon as they land in our ware-house, as we prepare all paperwork in advance when you place your order.
Please note that from time to time, shipping dates, due to circumstances out of our control, may not always be accurate. This is due to disruptions, irregularities and/or clearance waiting times with our freight service(s). These circumstances are out of our control. If you need further assistance, please contact us here.
*We do not recommend to purchase guaranteed next day shipping or international express for Pre-order items. This is at the discretion of the customer and Joslin Studio Ltd Pty will not be held responsible.
P U B L I C H O L I D A Y S 2 0 2 0
We ship all our orders via Australia Post. Thus our shipping dates are affected by both Australian National Public Holidays and Victorian (State) Public Holidays. These dates are determined by the Australian Government and/or/at the jurisdiction of Australia Post. Thus shipping dates surrounding public holidays are out of our control, orders will be shipped the following business day of the below dates:
Wednesday 1st January: New Year's Day Monday 27th January: Saturday the 26th of January is Australia Day, which falls on a Saturday, the following Monday is reserved for this public holiday Monday 9th March: Labour Day Friday 10th April: Good Friday Saturday 11th April: Saturday before Easter Sunday Sunday 12th April: Easter Sunday Monday 13th April: Easter Monday Saturday 25th April: Anzac Day Monday 8th June: Queen's Birthday Friday 25th September: Friday before the AFL Grand Final. A public holiday across all of Victoria only. Orders placed inside and outside of Victoria will not have orders shipped on this day Tuesday 3rd November: Melbourne Cup. A public holiday across all of Victoria only. Orders placed inside and outside of Victoria will not have orders shipped on this day. Friday 25th December: Christmas Day Saturday 26th December: Boxing Day Monday 28th December: Boxing Day (Additional Day)
Please note: All public holiday dates are accurate at the time of publishing, however they may be subject to change.
O F F I C E C L O S U R E
No orders will be shipped out on the below days, orders placed during this period will be shipped on the next open business day.
24th, 25th and 26th of December for Christmas 31st of December and 1st of January for New Years
T E R M S & C O N D I T I O N S
If your item is required for a special event and is time sensitive, we recommend purchasing your chosen garment at least 5 - 7 Business Days minimum before your specific event to ensure the safe and timely arrival of your order.
Responsibility for incorrect address is at the customer's expense. We aim to deliver within the time as indicated above, at the time of your order, but we cannot guarantee this for circumstances out of our control with Australia Post. You are required to sign for the delivery of your item. You agree to inspect the Product for any obvious faults, defects or damage before you sign for delivery. You must take care when opening the Product so as not to damage it, particular if wearing sharp jewellery or opening the parcel using sharp instruments.
For New Zealand or International Orders, Joslin Studio Pty Ltd will not take responsibility for any duties or taxes which may be applied by customs.
The above delivery times are provided as estimated. Under no circumstances are these delivery times guaranteed.
In the rare occurrence your parcel does not arrive on time due to a delay with our Shipping Carrier, or your item is delivered to the incorrect address, or your item is stolen from your property; Joslin will endeavour to assist wherever possible, however Joslin holds no financial responsibility for this item. Joslin highly recommends purchasing 'Signature On Delivery' to secure the safe delivery of your order.
We always endeavour to provide the best shipment times possible - however from time to time issues may occur with Australia Post, Startrack and DHL and we cannot be held responsible.