ONLINE RETURNS  
Make a return using our returns form here.

Need More Help?

CONTACT JOSLIN'S CUSTOMER CARE TEAM USING THE BELOW FORM.
If your enquiry is regarding an ORDER, please provide us with your ORDER NUMBER and the NAME, COLOUR and SIZE of the item(s) you purchased using the below form:

Shopping internationally or used to another method of sizing? Use the below sizing chart to determine your size in Joslin. If you need further support or assistance, please contact us here.

Joslin uses Australian (AU) Sizing.

Size Chart.

Please determine your size using the below chart. This size chart is based on your body circumference, without clothing. The below measurements are in centimetres (cm). All our designs are created using metric standards (centimetres).

We recommend to purchase within 2 cm of the below measurements to determine your size. If this recommendation is not consistent in single column, use your waist measurement to determine your ideal size.

We understand the confusion of sizing between brands and/or countries and regions. If you require further support or assistance, please contact us here.

We currently produce AU 4 - 16.

Design & Styling.

Inclusivity.
At Joslin, we recognise the lack of sizing inclusivity in the Australian Designer market and we are developing a more inclusive sizing and length offering.
As our business and market continues to grow, we aim to produce further sizes. We also aim offer more length variety in our Signature Collection to be inclusive of 'petite' and 'tall' sizing, so that everyone can wear and enjoy our most loved, forever designs.

Variation.
Sizing varies based upon the silhouette, fabrication and styling of each garment. Please always keep in mind the individual style of each design, how it is designed to be worn, including information provided in the product descriptions. Every Joslin garment is handmade (and our knitwear partially handmade) and slight measurement differences are inherent to the manufacturing process. 

Smocks.
Please keep in mind that the neckline and arm-hole of all our oversized garments are still true to size. It is of course at your own discretion if you wish to go down a size, but we recommend to purchase true to size to achieve the desired look and styling of the design. If you are in between sizes, select the smaller size. 
SIZE 4 fits AU 4 - 6
SIZE 6 fits AU 6 - 8
SIZE 8 fits AU 8 - 10
SIZE 10 fits AU 10 - 12 
SIZE 12 fits AU 12 - 14 
SIZE 14 fits AU 14 - 16 
SIZE 16 fits AU 16 - 18

Knitwear.
All of our knitwear is designed as a relaxed fit, so it is comfortable and easy to layer if desired.
If you are in between sizes, select the smaller size. 
SIZE XS fits AU 6 - 8
SIZE S fits AU 8 - 10
SIZE M fits AU 10 - 12
SIZE L fits AU 12 - 14

How to measure yourself correctly.

When measuring yourself it is important to stand up straight, comfortably, and to not 'suck in'. Remember to keep your tape-measure level with the floor.

Shoulder Breadth.
You need to find the ball of your shoulder, which is just before the curve of your shoulder. Using your tape-measure, place the start of your tape-measure at the ball of one of your shoulders and pull it across your upper back (below your neck) and place in the same place on your other shoulder. Make sure this is taught and level with the floor. 

Bust Circumference.
This point of measure is approximately 27.5 cm from your high shoulder point, or simply the fullest part of your chest. To measure your bust circumference, pull the tape-measure around your body, holding flat against your back, and pull taught around yourself until it meets in the front at your true bust point. 

Under-Bust Circumference.
This point of measure is where the bottom edge of your bra band sits, under your breast. To measure your under-bust circumference, pull the tape-measure around your body, holding flat against your back, and pull taught around yourself until it meets in the front at your true under-bust point. 

Waist Circumference.
This point of measure is approximately 42 cm from your high shoulder point, or simply the narrowest part of your figure. To measure your waist circumference, pull the tape-measure around your body, holding against your back, and pull taught around yourself until it meets in the front at your true waist point. 

High-Hip Circumference.
This point of measure is approximately 52 cm from your high shoulder/side neck point, straight down, or, approximately 10 cm below your waist point. To measure your high-hip circumference, pull the tape-measure around your body, holding against your back, and pull taught around yourself until it meets in the front at your true high-hip point. 

Low-Hip Circumference.
This point of measure is approximately 62 cm from your high shoulder/side neck point, straight down, or, approximately 20 cm below your waist point. To measure your high-hip circumference, pull the tape-measure around your body, holding against your back, and pull taught around yourself until it meets in the front at your true low-hip point. 

Thigh Circumference.
This point of measure is approximately 2.5 cm below your inner-crotch point.To measure your thigh circumference, pull the measuring tape around your thigh, holding flat against your leg, then pull taught against your thigh until it meets in the centre of your top leg at your true thigh point. 

Bicep Circumference.
This point of measure is approximately 2.5 cm below your inner arm-pit point. To measure your bicep circumference, pull the measuring tape around your upper arm, holding flat against your arm, then pull taught against your bicep until it meets in the centre of your true bicep point. 

COVID-19 Update.

We wanted to let you know that Joslin is still operational and shipping orders daily. We have also implemented increased social distancing and additional hygiene methods at our warehouse on the advice of Worksafe and the Victorian Department of Health (Australia). Many of our staff are working from home for this reason, as the health and safety of our staff and our customers remains our number one priority. 

PAPER
Our packaging is simple, we use 100% recycled plain tissue paper to wrap your garments, 100% recycled card for our branding and 100% recycled paper to print your tax invoice.