Shipping Policy.

Australian Shipping.

AUSTRALIA POST EXPRESS.
FREE for orders over $200 AUD
$10 Shipping Fee for orders under $200 AUD
DELIVERY TIME.
1 - 2 business days from dispatch for Metro Locations.
Please allow an additional 1-4 days for Rural Addresses.

 

International Shipping.

DHL EXPRESS.
International shipping is charged at a flat rate of $25 USD for all orders under $300 USD.
Our orders are shipped from Melbourne, Australia.
DUTIES & TAXES (DDU SHIPPING).
We ship all international orders on a DDU (Delivery Duties Unpaid) basis. This means you may be required to pay additional tax and duty to your local customs office when your delivery arrives.
Duties and taxes are determined by the country to which items are shipped and vary from country to country. We recommend contacting your local customs authority to determine these costs before purchasing. These costs (where applicable) are the responsibility of the recipient to pay upon delivery and are not included in the product(s) price.
Should you not pay any duties and taxes on arrival and the item is returned to us, we will deduct the cost of the initial shipping and return shipping from the amount we refund.
DELIVERY TIME.
4 - 12 business days from dispatch for Metro Locations/Major Cities.
Please allow an additional 10 business days for Rural Addresses.
  

Processing Time.

Orders are shipped from our Warehouse in Melbourne, Australia.

Full Price Orders placed before 10 am AEST Monday – Friday will be shipped same day. Orders placed from 10am onwards will be shipped the next business day. Please note that once your order is on its way, we are unable to change the shipping address.

Joslin Studio Pty Ltd will not be held responsible if your item does not arrive in your preferred time frame but arrives in time abided by our Shipping Policy.

SALE EVENTS.

For discounted items purchased during a sale event, please allow an additional 1 - 5 business days for your order to be processed and shipped. 

 

Warehouse & Archive Sales.

Please note that items purchased in our Warehouse Sale will be shipped via Standard Shipping. Please allow an additional 1- 3 days to receive your order.

 

Returns Shipping.

Please kindly note, that the cost of return shipping is the responsibility of the customer.

For further information regarding our returns policy, please view here.

 

Delayed Or Missing Parcels.

Joslin Studio Pty Ltd cannot take responsibility for any parcels that have been delayed, gone missing, been stolen, or have been delivered incorrectly. Unfortunately, once the parcel has left our business' warehouse it is the responsibility of AUSTRALIA POST, STARTRACK and/or DHL and any further disputes must be settled with them.

We will endeavour to assist by contacting the Shipping Provider on your behalf to lodge an investigation. However, as the outcome is stipulated by the Shipping Provider and not Joslin Studio Pty Ltd, we cannot be held liable for the result of the investigation and/or the delayed or missing parcel.

  

Pre-Order.

Shipping dates are located clearly at the top of each product description. We aim to have your pre-ordered item(s) shipped to you as soon as they land in our Melbourne warehouse.

Please note that from time to time, shipping dates, due to circumstances out of our control, may not always be accurate. This is due to disruptions and/or clearance waiting times with our freight service(s). If we anticipate a delay, we will be in contact to keep you informed of any changes to the delivery schedule.  If you need further assistance, please contact us here. 

 

Public Holidays.

Our warehouse is based in Victoria, Australia. Thus, our shipping dates are affected by both Australian National Public Holidays and Victorian (State) Public Holidays.

Orders placed on a date listed below, will be shipped the following business day:

Wednesday 1st January |  New Year's Day
Monday 27th January | reserved for Australia Day
Monday 9th March | Labour Day
Friday 10th April | Good Friday
Monday 13th April | Easter Monday
Monday 8th June | Queen's Birthday
Thursday 22 September | National Day of Mourning for Her Majesty Queen Elizabeth II

Friday 23rd September | Friday before the AFL Grand Final
Tuesday 3rd November | Melbourne Cup
Friday 25th December | Christmas Day
Monday 28th December | reserved for Boxing Day

Office & Warehouse Closures.

No orders will be shipped out on the below days. Orders placed during this period will be shipped on the next open business day.

24th, 25th and 26th of December | Christmas Celebrations
31st of December and 1st of January | New Years Celebrations