Explore some of our most frequently asked questions. If you would like further assistance, please get in touch with JOSLIN Customer Care.
If you would like a Refund, you must apply for a return within seven days of delivery to your shipping address.
If it is past seven days, you will only be eligible for a Store Credit or Exchange for returns after seven days.
Refunds are eligible on Full-Priced items only.
JOSLIN does not accept returns after 30 days or for Sale Items (Sale Items, Discounted Items & Final Sale Items).
Pre-Order Items are not eligible for a refund, as they are Made-To-Order. However, JOSLIN will supply an Exchange or Credit Note.
We ensure every order is carefully checked and wrapped, but sometimes faults are missed!
Please email our Customer Care Team with your name, order number and fault images. Once analysed, we will organise a replacement or refund if deemed a manufacturing fault.
For further information, please see our Manufacturing Fault Policy.
Please email our Customer Care Team with your name, order number and the wrong/missing item. We will ensure you receive the correct item.
Yes! To ship internationally, we partner with Global-e. Global-e is a trusted global ecommerce vendor whose solution allows JOSLIN to provide the best possible user experience to our international customers.
Please select the flag icon in the top right corner to see which countries we ship to and select accordingly. This will change the currency on the website. Once you are in checkout, you will see local payment methods and calculations for any appropriate shipping, duties, taxes and other customs fees.
If full-priced orders are placed before 10 am Monday - Friday, they are processed the same day. Most of these orders are shipped the same day or the following business day.
Please let our Customer Care Team know if you have requested changes ASAP.
There is no guarantee that these changes can be made before your order is shipped. Once your order is on its way, we cannot change details.
Unfortunately, we cannot ship to PO boxes, Parcel Lockers or hotels.
Orders to these addresses may be subject to cancellation or contacted for a different address.
After receiving your order confirmation, please allow 4 - 12 business days from dispatch for Metro Locations and Major Cities to receive your order.
Allow an additional ten business days for Rural addresses.
During busy periods, promotional events and sales, there may be delays in the dispatch of your order.
To track your order in real time, enter your Order number and Email here.
If there has been no update on the tracking information for more than 5 business days, please let us know so that we can open an investigation.
All available currencies are listed in the drop-down menu under the flag icon on the JOSLIN navigation menu at the top of the website.
Duties and taxes are calculated based on the items ordered, where they were made, your shipment destination, your country's tax laws, and the value of your purchase. They will appear as a separate line item at checkout if not included in product prices.
Some countries require duties and taxes to be paid upon delivery, which will be the customer's responsibility.
Create a JOSLIN account with us here. Customers who subscribe are the first to know about New Collection Launches, Special Offers & Exclusive Events! As well as create wishlists and check out faster.
Yes! All first-time subscribers will receive a 15% Welcome code upon signing up!
Discount codes can not be used in conjunction with any other offer and can only be used on Full Priced items.
For any queries, our live chat is open Monday to Friday, 9 am - 5 pm (Excluding public holidays).
For any urgent inquiries, please get in touch with customer care here.
When you are ready to purchase and reach checkout, enter your valid code in the 'Gift Card or Discount Code' section and apply.
Please note Discount Codes can not be used in conjunction with any other offer.
If you have any issues, please contact JOSLIN Customer Care.
All JOSLIN gift cards are valid for 3 years from the date of purchase.
Please contact JOSLIN Customer Care if you wish to extend your Credit Note's duration. This will depend on multiple factors, including when the Credit Note was created.
We can! If the product you want is sold out, select the colour and size you would like and enter your details into the provided area. If this product is available, you will be notified.
If you are unsure which size you would be, check our Sizing & Conversion Guide.
If you need additional help, contact our customer care team, who can help you find the right size.