To start your return, please enter your details below:

Enter Your Order Details Below To Get Started

Return options:

INSTANT REFUND: For eligible full-priced orders, create an account with Refundid and receive your refund instantly. Learn more.
INSTANT EXCHANGE (SIZE ONLY): For eligible full-priced orders, create an account with Refundid and receive your refund instantly. Learn more.
STANDARD REFUND: For full-priced items, submit your return, and your refund will be processed once we receive your return at our warehouse.
STORE CREDIT:Receive a store credit for your returned items.
EXCHANGE: Exchange your item for a different size.

If the above link doesn't work, please head to https://portal.refundid.com/stores/joslin

Our Customer Care hours are Monday - Thursday, 8.30 am - 4.30 pm, AEST.

If your email is sent on a Friday or the weekend, we will aim to respond to you the following business day.

If you email us from an international location, we cannot email you back until AEST Business Hours the following business day.

Please consider the environment and carbon footprint of Online Shopping & Online Returns.

Before committing to any purchase online, we recommend viewing Joslin's detailed Sizing & Conversion Guide.

If you require further assistance you can ask JOSLIN Customer Care.

Rules Before Returning

Item(s) must be unworn with original tags attached.Item(s) sold as 'Final Sale' are not eligible for return unless deemed faulty.

A Return Authorisation Code and Returns Address will only be provided once Customer Care has been contacted using the below form.

Please provide us with your ORDER NUMBER and the REASON for RETURN or EXCHANGE.

Welcome to JOSLIN, an Australian Designer built on Sustainability Integrity, Romantic Minimalism and Forever Design.